有关职场影响力（impact & influence) - 荷兰职场心得

本文作者：罗晓磊(新浪微博/微信公众号:荷兰总结姐)，现任Adidas公司Senior Marketing Manager。晓磊02年出国读书，在Intel, TomTom和Adidas等跨国企业闯荡十余年，凡事爱总结：从留学、工作、理财到育儿，从买房、买车到装修，每样都爱琢磨规律、总结心得。被誉为“荷兰总结姐”，著有《我在荷兰留学的日子》。

最近在关注职场影响力的培训，写一些个人学习心得。

首先，名词解释：什么叫Impact & Influence？

我比较倾向于翻译成培养职场影响力。也看到网上有个意译，修炼你的职场气场。满霸气的。

“Impact and influence is aboutwillingness and ability to persuade, convince, influence or impress others inorder to gain support for agreement upon an idea or concept. ” 

“highly skilled confident individuals whocan navigate the political and social environment, drawing on the personal andinterpersonal skills as much as the professional competencies. ”

尤其是今年，我更加深刻体会到这个素养的重要性，工作上你个人工作能力和专业素质到了一定程度，更加重要的就是在职场上说服他人，影响决定的能力了。怎么样自信而且游刃有余地在职场上获得支持并达成一致，包括职场政治斗争（荷兰职场也有，不光光是中国特色），建立职场关系网和信任等。还有很重要一点，把工作和私人情绪分开，在获得工作成绩的同时，也不要影响私下关系。

其次，职场影响力从哪里来？ 

比较直观地说，来自2方面，

1）How you see yourself (your self concept) 

- 自我认知,比如个人的自信，往往来自于对这个topic是否knowledgeable，competent. 

2）The behavior you display (what you project to others) 

- 你给别人留下的印象,是否能challenge对方（甚至你的上司），你说服他人的能力，他人对于你的意见是否信服，有多愿意接受你的想法。

接着，来说说常见的错误,让你无法发挥职场影响力.- What holds youback?  

简单来说可以分为5个大类, 从中收获是尽量有意识避免陷入这样的误区: 

1) Fails to get buy-in

2) Lacks impact

3) Too absorbed in self

4) Completely unaware

5) Lacks substance

具体来说

1) Fails to get buy-in 

没有获得buy-in,尤其是提前的支持,而不是到需要approval前夕才去问,而是要不断的提前massage. 

这里还有很多具体原因: 比如只依赖于权威,用官位直接去压,其实对方并没有真正认同;比如对与不同人都只用一种交流方式;比如当别人还没有理解你的想法时候,表现的不耐烦或者让对方觉得很自己很愚蠢,甚至太带私人情绪.

    •    Relies on authority or hierarchy aloneto achieve results

    •    Uses the same arguments andcommunication style for every audience

    •    Acts like others are stupid when theydon"t ""get"" their ideas

    •    Reacts emotionally when things are notgoing their way

    •    Is impatient – pushes for closure too soon

2) Lacks impact

缺乏影响力,很多时候不仅仅是个人风格的问题,也可能是走2个极端,要么你非常在乎别人的意见,只说别人想听的,希望被所有人喜欢;或者play it safe,或者说的抽象笼统,甚至说一套,做一套.最糟糕的还有就是没有顾及对方面子,直接在公众场合打击人家积极性.

    •    Finds it hard to show or tell otherswhat they really think

    •    Says what they think people want to hearrather than what they really think

    •    Plays it safe rather than challengepeople in positions of authority

    •    Wants to be liked by everyone

    •    Gives up when faced with setbacks

    •    Says one thing and does another 

    •     Talks in monologues or beats around thebush

    •    Criticizes others in public , dismissesothers’ ideas

3) Too absorbed in self

在职场还有很重要的一点,不要过于纠结,有些人是纠结自己的得失,有些是个人形象,还有有些放不下过去辉煌经历,无法向前看. 

    •    Can be too self-critical or too openabout self

    •    Fails to move past knowledge toimprovement and action

    •    Indlgent, spends too much time inself-insight activities

4) Completely unaware

在做项目的时候,不怕工作本身的难度,就怕一起工作的团队中有excuse maker.任何事情都有借口,不能承担责任,看到问题都是别人的,或者做事情过于消极.

    •    Doesn"t know him/her self well,strengths, weaknesses or limits,

    •    Doesn"t seek feedback and/or doesn"tlisten or learn from feedback

    •    Mis-estimates their own performance,either too high or too low

    •    Is an excuse maker or blamer

    •    Is surprised by negative personal data

5) Lacks substance

不知道你有没有碰到过这样的合作者,永远都是在criticize,在别人的建议中挑刺,这个不对,那个不好,却永远不说正面的解决方法.在自己工作中,我都会尽量避免变成这样的人,我学到一个方法就是,当要指出一个地方不好时,同时要告诉对方,我建议的可行方法是什么.这样才是能良性的沟通,对方也能appreciate你为她的问题考虑,而不是只是带来complaints和frustrations. 

   •    Constantly looks for flaws in opinionsor ideas of others

   •    Is pedantic at the expense of progress

   •    Makes decisions without adequate data,seizes upon one piece of data or one source without going further to verify

   •    Is not interested in currentdevelopments in technology, project topics being worked on, or developments in theexternal environment

   •    Gives up to soon or moves onto somethingthat’s going better

   •    Is seen as political

   •    Sets unreasonably high standards forself and others

   •  Wastes time gathering information for the sake of it

   •    Does not cooperate with other teams orcolleagues in areas where dual outcomes or efficiency can be achieved